TECHNICAL ASSISTANCE

READY TO HELP YOU

Click the button below, fill out the form, and describe your issue in detail. We’ll review it as soon as possible and one of our representatives will get back to you.

REPORT AN ISSUE

For any manufacturing defect or issue related to a device produced or distributed by Spencer, please download the “Issue Reporting Form,” complete it in full, and send it to service@spencer.it.

PRODUCT RETURN REQUEST

To request the return of a device manufactured or distributed by Spencer—whether due to an incorrect purchase, repair, or replacement—please download the “Return Approval Request” form, fill it out completely, and send it to service@spencer.it.

SPENCER AUTHORIZED SERVICE CENTERS

Find below the location of the Spencer centers around the world and their contact details. We advice to fill the contact form above and report your issue.

Headquarter

After Sales Office

Branches

CUSTOMERS USUALLY ASK US

I don't know how to use one of your products. Can you help me?

If you haven't received a user manual along with the product, explore the User manuals page and type the product name on the search bar. If anything is not clear, do not hesitate to contact us and we will be happy to help you.

Where can I find the product code or the serial number of my product?

Product code and serial number (if applicable) is displayed on the product packaging or is attached to the product itself.

Why regular maintenance of your emergency equipment is important?

Well maintained, properly functioning emergency devices are paramount for the safety and wellbeing of patients and EMS workers. Patients lives may depend on it. To keep your medical equipment in good conditions, regular maintenance becomes essential, as it makes critical failure less likely, improves its lifespan and helps you save costs over time. The servicing period of each medical devices is defined by manufacturers: the manufacturer is not responsible for any damage caused by products which did not undergo regular servicing. Find out here how you can benefit from having your equipment in good conditions.